FAQ's

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You will not be charged for a skipped service visit if you call 24 hours in advance.  If you choose to skip several service visits, please let us know so we can put a hold on your account and you will not be charged for those days.  

  As you know living in the Campbell River area we see lots of rain, so working in the rain is no problem. A very heavy rainfall and high winds may stop us. We will resume your service the next day or two. When it snows a few centimeters it of coarse would be hard to find, so we will come out when it melts usually the next day or day after. If the snow stays after a few days we will resume service.  

 It can pose a health hazard to both humans and pets. 

 It is time consuming, and no one really wants to do it.   Besides, you have better things to do with your time, like relaxing and  enjoying your leisure time with your dog(s), so let us handle your dogs  business and haul it away.
 

 Yes, so please have your gate unlocked on the day of your scheduled visit. 

 We usually get along well with dogs, so in most cases this is  not a problem.  However, there are some cases when a dog will not let us  into the yard.  If you know that your dog is wary of strangers, or if  it becomes apparent that your dog will not allow us to clean the yard,  then we would ask that you restrain or confine the dog.  We do not want  to take any unnecessary risks with your dog or our staff.